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Napier Electric Company


Terms and Conditions

Terms & Conditions of “Napier Electric Company” including brand associations “Napier Electric Co.”, “Napier Electric 4X4” and “NEC 4×4”

1.0 General

By using the Napier Electric Company, including Napier Electric Company store platform, and any of our associated websites, apps or social media channels, You accept these terms and conditions and our Privacy Policy. We may change these terms at any time, and changes will be posted on our website. By continuing to use the Napier Electric Company website, apps or social media channels, you agree to be bound by any changes.

2.0 Ordering Process

All orders placed through the website are subject to Napier Electric Company’s acceptance. This means that we may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else.

To order a product, add it to the shopping cart and proceed through the checkout process. You will be required to enter payment information, which, if successfully completed, will lead to a confirmation page in which you can use as a receipt of your order and we will email to you. (Please check your junk folder if not in your inbox).

Once you completed an order (including payment), it will be sent to the team at Napier Electric Company, who will confirm whether your order has been accepted or rejected. If Napier Electric Company or our payment processing rejects your order, you will be refunded in full.

We reserve the right to cancel orders that we believe to be placed for commercial purposes or are fraudulent in nature including where we believe there may have been credit card or a payment related fraud. We, or the payment gateway may also cancel orders where there has been an error in the listing of the product (example: an incorrect price). If your order is cancelled, you will be refunded in full.

2.1 Pricing, Payment and Availability

2.2 Delivery of your order

Delivery times may vary based on your location and the availability of products. We are not responsible for delays outside of our control.

Delivery times are set by what is in stock, our suppliers, and delivery couriers. After placing your order, you will be able to track its progress by the email sent to you and it will display the progress of your order, or provide a link to the relevant courier site (on which you can check your order’s progress). We do not take any responsibility for our carriers website unavailability or technical difficulties in producing track & trace information and/or associated information for delivery progress.

To ensure successful delivery, you must provide a delivery address where someone will be present during business hours. Napier Electric Company will not be liable for late delivery where attempted delivery has occurred on or before the relevant delivery timeframe.

2.3 Batteries and Pick Up

Where you have selected pick up at a Century Battery depo, you must provide information for your preferred pick up location. We will notify you when your order is ready, and you will have 5 business days to collect. If you do not collect your order within 5 working days, the order will be returned, and you will receive a refund for the amount of your order less any administration fees.

2.4 Rural Delivery

We may charge an additional fee for Rural Delivery, because rural delivery couriers are subcontracted to deliver your parcel from the nearest Post Office. Rural delivery couriers then charge this fee to our courier provider and then on to Napier Electric Company.

 2.5 Returns and Refunds

All products sold by Napier Electric Company are likely to come with guarantees that fall under the Consumer Guarantees Act 1993. If you believe you have the right to a replacement or refund, or if you think your goods have been damaged or lost during delivery, please email us at [email protected] and include purchase details and associated information, including original purchase invoice.

2.6 Free Shipping and Returns

If free shipping was applied to your order, and you return the item due to a change of mind, the original shipping amount at Napier Electric Company’s discretion, may be deducted from the return refund.

2.7 Limitation of Liability

Napier Electric Company shall not be liable for any damages of any kind arising from the use of the service or any products procured through using or purchasing through Napier Electric Company website or store platform, including but not limited to direct, indirect, misuse, incidental, punitive, and consequential damages.

Napier Electric Company does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any vendor or suppliers advice, opinion, information, representation or omission whether negligent or otherwise.

2.8 Personal Information

Napier Electric Company collects a range of personal information about you in connection with our website, store platform and social media channels; this may include your contact details, payment details, location, shopping history and preferences. We also use this information and data analytics to produce insights into customer behaviour to help shape our marketing and strategies. Please refer to our privacy policy.

3.0 Intellectual Property – Website & Content

All content on the Napier Electric Company website ( and store platform, including text, graphics, logos, and images, are the property of Napier Electric Company, our licensors and are protected by New Zealand and international copyright laws.

You must not copy, alter, reproduce or hotlink any Napier Electric Company content including products, text, graphics images, store platform, logo, branding or design elements, (or any part of it), nor permit any person to do so without our prior written consent.

3.1 Intellectual Property – Business Development
By accessing Napier Electric Company services, website, store platform, and associated platforms and social media channels, You acknowledge that we are the sole owner and licensee of all intellectual property rights. Reproducing, modifying, grey importing and listing (or any part thereof), Napier Electric Company business development, intellectual property and included copyrights, is not permitted by any person/s, business or entity. This includes, Napier Electric Company, internal or external databases, rights in inventions, patent applications, patents, trademarks, trademark applications, trade names, know-how, service marks, design rights (whether registered or unregistered), trade secrets, confidential information and all other industrial or intellectual property rights for the full duration of such rights, including any extensions or renewals.

3.2 Vendor and Suppliers

All vendor and supplier content, including text, images, branding, and graphics, is licenced and credited to associated vendors/suppliers and used in partnership with Napier Electric Company and our associated media channels. All vendor/supplier content is not permitted to be altered, hotlink, modified or reproduced from the Napier Electric Company website and Napier Electric store platform, apps or media channels. Refer to vendor/supplier websites and information for intellectual property and use.

If you [the vendor or supplier] correspond or communicate with Napier Electric Company (including our partner marketing agencies and associates), you automatically grant to us an non-exclusive, perpetual, irrevocable, royalty-free, world-wide licence to use, copy, display, modify (device specific content) and distribute product content including any text, images, logos, testimonials, graphics, branding (within your brand guide parameters).

3.3 Product Information

Information about products on the store platform is based on content (including material, information, and images) provided by our vendors or suppliers. We cannot be held responsible for incorrect information supplied, and you agree to make your own enquiries to verify the information and assess the suitability of products before placing an order.

Any information contained on our store platform (and any of our associated websites, apps or social media channels) constitutes an invitation to treat only and is not an offer by us to supply any products due to photographic and/or screen limitations; some actual products may differ to a small extent in visual appearance from the way they appear on our store platform, app or social media channels.

4.0 Amendments

We reserve the right to amend these terms and conditions at any time. Any amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

5.0 Contact

For any queries related to these terms and conditions or any other aspect of Napier Electric Company website, products or services, please contact us at [email protected].